Refund policy

We want you to love your Milrellune bra. If it isn't right for you, you can request a return within 30 days of delivery.

Eligibility

To be eligible, items must be unworn, unwashed and returned with their original tags and packaging. For hygiene reasons, we can't accept items that have been worn or washed, unless they arrived damaged or faulty.

How to start a return

Email us at milrelluneteam@gmail.com with your order number and the reason for the return. We'll reply with the return address and instructions. Items sent back without first contacting us can't be accepted.

Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or was not the item you ordered.

Damaged, faulty or wrong items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no extra cost to you.

Exchanges

Need a different size or colour? Email us and we'll help you exchange it, subject to stock.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take extra time to show the refund.

Cancellations

To cancel or change an order, email us as soon as possible. We can cancel orders that haven't been shipped yet.

Contact

Questions about returns? Email milrelluneteam@gmail.com.